Widerrufsrecht

Return and Refund Policy

Effective date: August 19, 2026

At Prestige Carry, we want you to be satisfied with your purchase. Please review the following policy before requesting a return.

30-Day Returns

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

Unused and in its original condition
Free from scratches, damage, stains, or other signs of use
Returned with its original packaging and included accessories
Accompanied by proof of purchase or an order number

Items returned without prior authorization may not be accepted.

Starting a Return

To request a return, contact Prestige Carry through the contact information listed on our website. Include:

Your full name
Order number
Reason for the return
Photographs if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address. Do not mail a product to the address shown on its original shipping package or directly to the manufacturer.

Return Shipping

Customers are responsible for return-shipping costs when returning an unwanted item or changing their mind. Original shipping charges are non-refundable unless the item was defective, damaged, incorrect, or otherwise required by applicable law.

We recommend using a trackable shipping service. Prestige Carry is not responsible for returns lost during return transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and include clear photographs of the item and packaging.

After reviewing the claim, we may provide a replacement, refund, or prepaid return instructions at no additional cost to you.

Non-Returnable Items

We cannot accept returns for:

Items showing signs of use or customer-caused damage
Items missing original packaging, components, or accessories
Gift cards
Items marked as final sale, unless defective or otherwise required by law
Unauthorized returns

Please contact us before returning an item if you are unsure whether it qualifies.

Exchanges

The quickest way to receive a different item is to return the original item and place a new order after the return has been approved. If your original item arrived damaged, defective, or incorrect, contact us so we can arrange the appropriate resolution.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has shipped.

If we cannot ship your order within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us through the contact information listed on our website.

Lost or Undelivered Orders

If tracking shows that your order has not been delivered within the estimated delivery period, contact us so we can investigate with the shipping carrier. Refund or replacement eligibility will be determined based on the carrier’s findings and applicable law.