Shipping policy

Shipping Policy

Effective date: August 19, 2026

Thank you for shopping with Prestige Carry. This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking, and how we handle delivery issues.

Shipping Destinations

Prestige Carry currently ships to:

United States
Canada

Available shipping services may vary depending on the customer’s location and will be shown during checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed.

Business days do not include weekends or public holidays. During product launches, sales, holidays, or periods of unusually high demand, processing may take longer.

Processing time is separate from delivery time.

Estimated Delivery Times

After an order has been processed and shipped, estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days

These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs processing, severe weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

If we cannot ship an order within the promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on the destination and available shipping service.

Orders totaling $50 USD or more, after discounts and before taxes, qualify for free standard shipping. When another currency is displayed, the applicable equivalent or market-specific threshold will be shown at checkout.

Expedited shipping, when available, may not qualify for free shipping.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking number.

Tracking information may require up to 48 hours after shipment to begin displaying updates. In some cases, tracking may not update at every point while the package is in transit.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

Full name
Street address
Apartment or unit number
City, state, province, or territory
Postal or ZIP code
Email address

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing or ships.

Prestige Carry is not responsible for delays or additional charges caused by incorrect or incomplete information supplied during checkout, except where otherwise required by law.

Separate Packages

Orders containing multiple products may be shipped in separate packages. If this occurs, you may receive more than one tracking number or receive portions of your order on different dates. You will not be charged additional shipping because an order was divided into multiple shipments.

Customs, Duties, and Taxes

Canadian orders or other cross-border shipments may be subject to customs processing, import duties, taxes, or carrier fees.

Charges collected directly during checkout will be displayed before payment. Unless checkout expressly states that all import charges are included, additional charges assessed by customs or the carrier are the customer’s responsibility where permitted by law.

Prestige Carry does not control customs processing times or charges imposed by government authorities.

Delayed or Missing Packages

If your order has not arrived by the end of the estimated delivery period, please:

Check the tracking information
Verify the shipping address on your order confirmation
Check with household members, neighbors, or building management
Contact the shipping carrier when appropriate
Email Prestige Carry for assistance

We will review the tracking information and, when necessary, open an investigation with the carrier.

A carrier investigation may need to be completed before a replacement or refund is approved. Your rights under applicable consumer-protection law remain unaffected.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, contact us as soon as possible at prestige.carrywallets@gmail.com.

We may ask you to confirm the address, check nearby delivery locations, contact the carrier, or provide other information needed for an investigation.

Damaged, Defective, or Incorrect Orders

Inspect your order when it arrives. If a product is damaged, defective, or different from what you ordered, contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs of the product and packaging

Approved claims will be handled according to our Return and Refund Policy:

https://prestigecarry.com/policies/refund-policy

Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned because of customer-provided address information may be eligible for a refund after they are received and inspected.

Original shipping costs and carrier return fees may be deducted from the refund where permitted by law. Reshipping may require an additional shipping payment.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing or shipment has begun.